- AI-powered solutions, round-the-clock support, and premium customer care to enhance the ownership experience
- Exclusive 7-Year Roadside Assistance Offer Aligns with Ramadan Specials, Ensuring Support and Peace of Mind
Dubai, UAE, 18 March 2025: OMODA & JAECOO, the next-generation mobility brand redefining automotive innovation, has partnered with the International Motoring Club (IMC) to introduce a comprehensive roadside assistance program across the UAE. The initiative ensures 24/7 real-time support, digital service updates, and a dedicated assistance network, reinforcing OMODA & JAECOO’s commitment to a seamless ownership experience.
The integrated roadside assistance program provides immediate support in unexpected situations. Whether facing a breakdown requiring towing, a flat tire, a drained battery, an emergency fuel shortage, customers can rely on a responsive service network. VIP customers also benefit from concierge-level services, including priority roadside assistance and Service pick and drop facility, ensuring a smooth and uninterrupted driving experience.
OMODA & JAECOO integrates a smart roadside assistance system that allows customers to request services via a dedicated mobile app, track real-time updates, and receive prompt assistance. This technology-driven approach enhances service transparency, enabling drivers to monitor progress and estimated arrival times, reinforcing efficiency and reliability.
Shawn Xu, CEO of OMODA & JAECOO Automobile International, stated: “At OMODA & JAECOO, our goal is to provide a future-focused, intelligent mobility experience that extends beyond the road. By integrating advanced roadside assistance with real-time tracking and 24/7 digital support, we are setting a new benchmark in customer service. This partnership with IMC reinforces our commitment to innovation and premium care for our customers in the UAE.”
Vince Joe, Executive Director of IMC, added: “This collaboration represents a transformative step in automotive assistance. Through AI-powered solutions and seamless digital integration, IMC is enhancing the ownership experience for OMODA & JAECOO drivers. Our commitment to reliability, efficiency, and sustainability drives us to deliver services that keep customers moving with total peace of mind.”
By integrating AI-driven fleet tracking and digital CRM solutions, the partnership ensures real-time service monitoring, faster response times, and complete service transparency. This technology-first approach transforms traditional roadside assistance into a proactive and high-efficiency mobility solution, redefining convenience and security for modern drivers.
This collaboration complements OMODA & JAECOO’s expanding customer service and support network, working alongside key partners Autorun in Dubai, MAHY Khoory Automotive in Abu Dhabi, and Galadari Automobiles in Sharjah and the Northern Emirates.
About OMODA & JAECOO
OMODA & JAECOO is an innovative automobile brand redefining mobility through cutting-edge design, smart technology, and sustainable solutions. Backed by Chery, the largest Chinese automotive producer, the brand is expanding rapidly across 34 global markets, including the Middle East, Europe, Southeast Asia and Africa (MEA), reinforcing its vision of ‘New Products + New Technology + New Ecosystem’.
OMODA & JAECOO is committed to revolutionizing urban and off-road travel, delivering vehicles that integrate futuristic technology, AI-driven connectivity, and next-generation safety features. With the UAE serving as a key hub under its global strategy, the brand is setting new industry benchmarks in customer service, innovation, and sustainable mobility.
As part of its long-term commitment, OMODA & JAECOO has established a 12,000 sqm spare parts distribution center in JAFZA, the largest Chinese automotive parts hub in the Middle East. This facility enhances regional logistics and aftersales support, ensuring a 95% fulfilment rate and 24-hour VOR (Vehicle Off-Road) part supply efficiency. Additionally, through its strategic partnership with Maersk, OMODA & JAECOO have further strengthened their logistics and aftersales operations in the UAE, ensuring 100% spare parts availability and rapid delivery within 24 and 48 hours.
In the UAE, Autorun, MAHY Khoory Automotive and Galadari are the official distributors of OMODA & JAECOO, in Dubai, Abu Dhabi and Northern Emirates respective, thus ensuring seamless market entry and premium customer experience. The brand’s latest lineup, including the OMODA C5, JAECOO J7, and JAECOO J8, embodies sustainable performance, intelligent mobility, and futuristic automotive innovation.
With a global vision to lead the future of mobility, OMODA & JAECOO is dedicated to shaping an eco-friendly, tech-integrated, and customer-centric automotive experience.
OMODA & JAECOO are sub-brands designed to meet evolving global automotive demands. OMODA, a fashionable cross-border series, focuses on the new generation of LOHAS with future-driven aesthetics and cutting-edge technology. On the other hand, JAECOO, a fearless off-road series, caters to urban elites, breaking barriers in the global off-road market with refined styling and outstanding performance.
For more information, please visit https://omodajaecoouae.com.
About IMC
Founded in 2003 and headquartered in the UAE, International Motoring Club (IMC) is a leading provider of roadside assistance and mobility solutions across the Middle East. With over two decades of experience, IMC serves automotive brands, banks, and insurance providers, delivering emergency roadside assistance, replacement car services, logistics, call center support, and concierge services in the UAE and Oman.
Committed to service excellence and innovation, IMC leverages advanced technology, including customized CRM systems, mobile applications, GPS tracking, WhatsApp chatbots, and digital trip sheets, to ensure seamless, efficient, and reliable customer support.
IMC is the trusted mobility partner for businesses and individuals, providing 24/7 assistance and comprehensive solutions across the region.
For more information, please visit https://www.motoringclub.com .
